Customer's satisfaction is our number one priority

PLAZA HOMES - Connects people to properties and the world to Tokyo.

See what our customers have to say about PLAZA HOMES' service.


December 5, 2022

Dear Umezawa San,

I have written the attached letter for you in gratitude of your outstanding support over the years as my agent with Plaza Homes. 
We are sad to have had to leave Japan, but your support during our entire 12 year stay greatly reduced the stress we had of finding a home, maintaining it, and finally helping with our exit procedures from Japan. We greatly appreciate all you have done for us. 

I will definitely recommend you to friends, colleagues or anyone else I know who is relocating to Tokyo. I hope you will still be an agent so you an assist them. 

Kind regards,



July 7, 2022

Dear Toyoda-san,

Me and my wife just recently moved into our new apartment with the assistance of Mr. Asai-san. This e-mail is to give him a well-deserved praise for his diligence, patience, and carefulness during the whole process. We had previous experiences with real estate agents in Japan, and we can say with confidence that Mr. Asai-san has been the best. If only there were more like him! Mr. Asai-san is certainly a great asset to PLAZA HOMES. Please, make sure to celebrate and recognize his great work. He deserves it. Thanks, and have a great day.

Kind regards. 



August 5, 2020

Dear Tokano-san,

Thank you for your efforts for finding us a nice residence close to the embassy and for finalizing the contract.

Best regards

May 26, 2020


Hope you had a lovely weekend - thank you very much for yesterday.

Thank you so much also for all your help and support for my flat research, please be ensured that Plaza Homes will be recommended to all my friends coming to Japan.

Thanks again for everything!


April 8, 2020

Good afternoon Ms. Tomono,

I am very happy to move in this apartment.
Thank you again for working out this so quickly.


April 5, 2020

Dear Tomono San,

Thank you again for your support and job with my apartment!!! I'm really happy that everything worked out yesterday.


March 26, 2020

Dear Tokano San,

Thank you very much for your kind and patient help with finding an apartment for us. We feel very privileged to live in such a beautiful, well-located apartment now!

S + F

March. 19, 2020

Dear Tokano-san,

Thank you again for your excellent help with moving into our apartment. Special thanks also for the bottle of wine – very kind of you!

Best regards & have a nice day,

Jan. 30, 2020

Dear Tokano-san,

We love the apartment you kindly helped us to find, and the neighbourhood we are living in. And you were extremely helpful in finding our current accommodation which, as I said, we are both very happy with.

Kind regards,


Jul. 1, 2019


I really love the apartment!! It seems perfect for me! I am very lucky that you replied to my first email in May.

Thanks so much again.

I would like to write a recommendation letter for you.


Apr. 18, 2019

Dear Tokano-san, 

We have finally arrived in Japan and spent the first night in our house yesterday - we LOVE it! Thank you for helping us find it.
I will be very grateful for your help.

Best regards,

Apr. 13, 2019

Dear Ms. Matsuzawa,

I am now the proud owner of a lovely apartment in Tokyo, and I am very grateful of that to you.
I thank you very sincerely for your wise advices by the difficult search -from afar- for the object and for your help all along the steps of the process of acquisition. Complicated things become simple with you.
You have particularly got my admiration by your serenity and your staunch calm. But by your great availability too.
Under these conditions, I continue with your company Plaza Homes and I trust her now with the renting out of my apartment.
Thank you so much again, Dear Ms. Matsuzawa !

Best regards,
S. D.

Apr. 1, 2019

Hi Matsuzawa san,

Just wanted to take the time to say thank you so much for everything these past few months! You have not only made my “first home purchase” but first home in Japan so much more comfortable than ever imagined.

You really reached to the extra stretch of doing real estate plus alpha, and I could not thank you enough for that. My parents also would like to send their gratitude for all you have done for us to make it as smooth as possible.

Thank you for all your time and efforts.

Feb. 14, 2019

Hi Asai-san,

It was a pleasure working with you. Thank you for your patience in dealing with all of the issues around this contract. We really appreciate your help and will recommend you and PLAZA HOMES to our friends and family.


Jan. 29, 2019

Hi Alex-san,

My life at the new apartment is great. Thank you for showing me this place. It fits me very well.


Jan. 09, 2019

Dear Takai san,

I wanted to explain that my family and I have known you for about 5 years and worked with you renting several apartments whilst I have been involved at various law firms.

  • Our experience is that you:
  • - are always professional
  • - are very hard working
  • - are very knowledgeable about the Tokyo real estate market, and overall,
  • - have an excellent attitude and manner in dealing with landlords, tenants and all sorts of staff and agents which we have been involved with.

Thank you very much for all of your great help.
We will continue to recommend your services to others.

Best regards


Aug. 31, 2018

Dear Takuya san,

Thanks for your great help today and in the last few weeks, we are very happy with our house and also your service.

We will keep our home clean and remind our guest not to smoke in the room for sure.


July. 31, 2018

Dear Suzuki san,

Once again many thanks for all your help and good professional services. Much appreciated.

I am very pleased with the flat indeed. Good investment and once vendor finished, potentially a good rental investment. Also a nice place to live in and an exciting neighbourhood.

Best regards.

June. 22, 2018

Dear Chieko san,

Thank you so much for all your help and guidance during the search and the final purchase. Look forward to seeing you in the coming months.

P. W.

June. 7, 2018

Dear Tokano san,

Thank you for your help!! Much appreciated.
Hope it is still ok to contact if I have further queries.
Once everything settle, I would like to invite you across for dinner if it is ok =)

M. W.

May. 23, 2018

Dear Asai san,

I would like to thanked you for your great help in helping me and my children to rent the above apartment. We are very grateful for your high level of professionalism in helping us meet our date line and handling all the matters for my children to be able to move in soonest possible.
Once again, Asai San thank you very much.

G. C.

May. 17, 2018

Asai san,

Hello Asai-san. Everything at Sumida Riverside Tower is perfect and I am sure we will enjoy living there very much.

Thanks again for all your help in showing me different apartments.


May. 17, 2018

Dear Tokano san,

Thank you again for all of your help with this search. You have been very patient and helpful in this process and we really appreciate it.


May. 15, 2018

Tomono san,

Wow!!!! You guys are magic workers!!! This is sooo exciting! Thank you very much for getting this for us. It will be great to have that storage for our apartment. Yayy!!

This whole experience of finding the apartment and the furniture has been much enjoyable because both were so smooth. Thank you so much for doing such a wonderful job of taking such good care of us.

You guys are the best!

L & J.

Apr. 23, 2018

Asai san,

Thank you so much for your patience earlier. It’s been fantastic engaging with you on this matter overall and I will recommend you in my company / HR too in future.


Mar. 23, 2018

Dear Mr. Tokano,

This is to acknowledge with thanks receipt of my reimbursement as transferred. I also thank you for the kind assistance in ensuring the speedy and easy handling of the entire process. I will contact Plaza Homes again for services when visiting Japan in the near future. My Embassy will also keep in touch with your Agency for Staff housing when a new Ambassador arrives.


Mar. 11, 2018


Thank you for everything over the years. If I ever move back to Japan, I will make sure to contact you to find a new home! I will continue to recommend friends to you as well.


Feb. 25, 2018


I would like to strongly recommend the service of Suzuki san. She has been of a tremendous help in my search for an apartment in Tokyo, Minato-Ku. Always available and responsive, she assisted and guided me in all the steps to buy my apartment, from searching, finding, negotiating, borrowing and even renovating. This experience has been made easy and clear thanks to her knowledge or dedication.

Again, thank you very much Suzuki san.


Feb. 2, 2018


The housing search was perhaps the most complicated aspect of our transition and both Mayumi and Tokano-san were exceptional in securing our desired property as well as negotiating favorable lease terms.

Best regards,

Feb. 2, 2018


You were our wonderful agent when we moved to Tokyo in March 2015. I've since had the pleasure of meeting Mikako-san and Takuya-san, who helped my friends. We are still living in the lovely house in Shimokitazawa and we absolutely love our neighbourhood.

Very kind regards,

Jan. 3, 2018

Dear Takuya,

Just a quick note to say Happy New Year - hope 2018 will be a great one!
Also, thank you very much for all of your help last year - you really helped make moving over to Tokyo a very happy experience.

It's been over 4 months since we moved and we love it here and absolutely love this flat!

Thank you again,
L and D


Dec. 5, 2017

Makiko san,

We had our furniture delivered and the Akasaka apartment is now a home! We look forward to you and Makiko san visiting. Thank you so much for your assistance in obtaining a wonderful Tokyo residence.

Again, many thanks, and Happy Holidays,
T and K

Nov. 27, 2017

Toyoda san,

Thank YOU so much for EVERYTHING!! you have been exceptional and gracious and helpful and amazing all rolled up into one! You have made this transition back to Japan so much easier for my family. I honestly can’t thank you enough. Thank you for today and for the storage information as well!!

Best Regards,

Nov. 14, 2017

Dear Tokano san,

Thank you so much fo your help! We love our apartment, it's a really nice place we love to live.

Best Regards,

Aug. 29, 2017

Dear Asai san,

I hope you are doing well and I would like to thank you for your warm welcome last Friday and for all you have done during our housing search process. It was a great pleasure working with you.

Again thank you very much and have a good day.

Best Regards,

Aug. 28, 2017

Dear Mr. Tokano,

My family and I arrived on Sunday and we are trying to settle into our new home and new city. Thank you again so much for helping me find this beautiful home so close to Nishimachi! Everyday, more and more, the apartment is growing in me and feeling like home :) If you are around the area and have some free time, please visit my home. Please feel free to call me any time. Thank you again for your wonderful support!

Best Regards,

Aug. 28, 2017

Dear Mayumi and Alex,

I wanted to write and thank you very much for all of your support and patience over the last few days. We appreciate the preparation and the work you both have done to make the home hunting process an enjoyable one. We very much appreciate your partnership and look forward to continuing to work together.

Again – many, many thanks.
M.A. & M.O.

Aug. 14, 2017

Dear Uchida san & Mikako san,

We have been interacting for past 3 months for residence for next 4-5 years. We are finally settled at the residence and very happy too. I am realizing that at time, we were demanding & choosy but you did everything to meet all possible demands. I would like thank you on behalf of my family for all efforts, help from both of you. Mikako san was with us until very late in the evening, when we finally shifted to the residence and made it sure that everything is in place. This is a commendable sincerity and customer focus. Many thanks for everything.

Thanks & Regards
S. M.

Aug. 9, 2017

Dear Mikako,

We cannot thank you enough for all of your help today. We were just saying how much we appreciate everything you and Takuya did for us. Have a very restful evening and many, many thanks.

All the Best,

Jun. 5, 2017

Dear Suzuki san,

Plaza Homes looked after my property search in Japan with great patience and understanding. The purchase of the property itself was handled extremely professionally and smoothly, from offer to settlement. The communication was outstanding, especially given that I wasn't able to be in Japan at every stage of the process. Thank you for all your hard work!

Best wishes,

May. 30, 2017

Dear Mayumi-san, Kayo-san and Tokano-san,

Thank you so much for such a great week last week. We really enjoyed learning a bit more about each of you, Tokyo, and Japan overall. My family had a great first impression, and are very much looking forward to living in Japan, and beginning a new cultural learning and experience. We cannot believe everything we were able to accomplish together - school visits, apartment search, city exploration, securing our first choice home, and selecting all our new furniture!

Thank you again for making our week such a nice and pleasant experience.
A. O.

May. 29, 2017

Hello Asai san,

I wanted to write a quick note, and say thank you again for all your help during my apartment search. I couldn't have done it without you! Your expert advice and quick response to all of my questions were greatly appreciated. I couldn't be more pleased with the end result! I love my new place.

Your advice, compassion and availability made the process go as smoothly for me as possible. And throughout, you constantly kept me informed of all developments. It was a real pleasure to do business with you. I wish you much success in all your future endeavors, and I feel confident that all your future clients will also be extremely favorably impressed with the caliber of your services. Thank you again for all your help.

As a thank you, let's go drink some beer! Let me know what time you have available.

J. G.

May. 12, 2017

Dear Tomono-san,

We appreciate all your help, and I hope you can come visit after we are done unpacking.


May. 9, 2017

Dear Kaji,

Thank you for all the confirmation.
You have performed an excellent job throughout the sales.

Thank you so much.

Apr. 25, 2017

Tokano san,

Thanks once again...I'm very excited about finally moving into our new place! And thank you very much for the wine and バウムクーヘン...that's very kind of you. We'll enjoy them at our new place!

Warm regards,

Apr. 17, 2017

Dear Hiruma-san,

Thank you for your email. I think you are an angel sent from heaven to make this kind offer! We are extraordinarily appreciative. Thank you so much again.


Apr. 17, 2017

Dear Hiruma-san,

Thank you very much! It was a pleasure to work with you again.
I am sure we will enjoy our new home, and will contact you again next time we want to move again. I always try to introduce you to any friends that move as well!

Thank you,

Mar. 30, 2017

Hello Tokano-San,

We are very glad that you are helping us with the house. You helped us find a beautiful home the last time and look forward to working with you again.


Feb. 24, 2017

Dear Iida-san,

Thank you for your help.

I really appreciate all your kind assistance of vacating my apartment. I am not sure how I could have managed without your help.

Many thanks again, and best regards,


Dec. 22, 2016


We've had the most amazing experience in our property search and acquisition process. Our realtor Suzuki-san has been very attentive to all our needs and accommodating to our schedules. As result, we were able to find and successfully close on an acquisition of a beautiful apartment in Shinjuku with the most amazing views of the Nishi-Shinjuku skyline. Thank you very much for your help and your continued support beyond the transaction.

S. and V. L.

Nov. 14, 2016

Dear Tomono-san,

Our new office in Tokyo has been a big and important step for our company. Your contribution was crucial in achieving this in a very short time. We very much appreciated your support, and would like to extend a big Thak You to you for your engagement.

Sincerely yours,

Nov. 2, 2016

Dear Takuya san,

I wanted to thank you again for your help and support during the process of finding and renting an apartment. We moved in our new place on the weekend and it all went smoothly. After all the unpleasant experiences that were connected to that process before, we are very happy with the way you handled things and the outcome. So thanks so much once more.


Nov. 1, 2016

Dear Takuya san,

Thank you for all that you have done. Your excellent work brought me to an apartment that will make my life in Tokyo so much better. It has been a pleasure to work with you.

Warm regards,

Nov. 1, 2016


For that I am very thankful to your company for everything that you have done through the process to make it happen as well as the excellent “post sales” service which was extremely helpful for me for a smooth set up.

Finally and in all fairness as the most important part of this message I can’t stress enough how satisfied and grateful I am with the role of your Yukina san. She proved her extreme professionalism and great disposition of time and resources during this lengthy process as well as fine knowledge of market conditions. Her patience, persistence and orientation to details made all this possible.

As a man with high responsibility in an international corporation I have some experience detecting talents with capacity to grow and develop a fine career through the years, this is no doubt her case so I am sure a fine company like Plaza Homes will have the interest in keeping her as invaluable asset; not just for now but more importantly for future developments in different roles.

I feel very welcomed in my new life in Japan and I am sure this new stage in Naka Meguro will be great part of that. I remain at full disposal and send my best regards,


Nov. 1, 2016

Dear Yukina san,

Thanks very much for EVERYTHING! Not just today but through all this successful process.
It was pleasure also to meet Aya san and to know she is available for anything needed. We will of course stay in touch!

Best regards,

Oct. 10, 2016

Dear Yukina san,

Thank you for all the support. You are great !
I am glad I was able to meet an agent like you to get this done.

J, E and A

Oct. 3, 2016

Dear Chieko,

Everything is clearly settled, thank you!
It has been a joy to cooperate with you and Sara! Thanks again!

Best regards,
J. H.

Oct. 3, 2016

Dear Iida-san,

Thank you so much for your message. Moving in is hard work… but we are convinced that we picked the perfect apartment.

The appliances are also perfect and the delivery was timely and friendly. We could not have been happier. Thank you so much for your advice and for your time. I would recommend your services to my friends and colleagues.


Oct. 3, 2016

Dear Yukina,

Thank you for your help to us about moving out and disposing our bed. And I am glad to know everything went well. I was really lucky to have your help when I was in Japan.
It's my pleasure to stay in touch with you


Sep. 7, 2016

Hi Mr. Tokano,

Thank you so much for the nice gift and easy handover with the keys. I have now moved in now it really feels like my dream is coming true!

Thank you,

Jun. 30, 2016

Dear Hiruma-san & Kawaoka-san,

Thank you for all your patience and support yesterday.
We enjoyed a hot bath after a long day.

We are all very well and love our apartment and Tokyo and Japan.
Thank you and hope to see you again very soon.

Best regards,

May. 9, 2016

Dear Tokano-san,

We are enjoying the new house very much! The girls are very happy and so are their parents! Thank you for all of your good help and also, for the lovely bottle of wine. I never had the chance to thank you in person. It was very thoughtful of you.

Take care,

Apr. 19, 2016

Mr. Tokano,

We are very grateful for your support.
We wish you all the best and will recommend you as a very friendly and professional real estate agent.


Apr. 11, 2016

Mikako san,

Many thanks for your great help in finding a nice apartment.
It was a wonderful weekend especially thanks to my beautiful new home.


Feb. 10, 2016

Dear Makiko,

Everything is going fine here, the apartment is great and very convenient! Thank you for your help!

Kind Regards,

Jan. 15, 2016

Hi Mikako,

Thank you so much for all of your help! It was very much appreciated! Very happy that we got there in the end and that everything worked out!

You've been great!

Best regards,