The New Coronavirus (COVID-19) - Where to Call and Ask Questions in English in Tokyo

Poste date: Wednesday, April 22, 2020

If you develop a fever (37.5 °C or higher) or have respiratory symptoms (including mild cases) such as cough or difficulty breathing, or have been in close contact with a person who was confirmed to have COVID-19, or if you have lived or recently traveled to an area with ongoing spread, please consult with the consultation center (see below) before visiting the clinic, doctor or hospital.

What to Do If You are Worried that You May Have Coronavirus

Please read If you feel concerned about COVID-19. from Tokyo Metropolitan Government.

The Latest News about the Coronavirus

Please follow the latest information on these websites.

Ministry of Health Labour and Welfare

About Coronavirus Disease 2019 (COVID-19)

Q & A on Coronavirus Disease 2019 (COVID-19)

Tokyo Metropolitan Government

Latest updates on COVID-19 in Tokyo


World Health Organization (WHO)

Coronavirus disease (COVID-19)

Japan National Tourism Organization (JNTO)

You can learn about: Restricted area/Regions to enter Japan, Enhanced screening and quarantine measures, Airport landing /Ship transportation restrictions, Visa suspensions, Temporary Closure of Attractions in Japan.

Coronavirus (COVID-19) advisory information

NHK World

Coronavirus outbreak

Ministry of Foreign Affairs of Japan (Japanese only)

Although the website is only in Japanese, you can see the warnings on each country. Click the country where you would like to see the information and check the color referring to the table below.

Overseas Safety Information


If you can read Japanese, the following page can be also helpful :

For travelers and Japanese from Japan - Restrictions on immigration in each country / region and restrictions on actions after immigration / entry

Embassies in Japan

Embassies and Consulates in Japan

Where to Contact Regarding the New Coronavirus

In Tokyo, there are several call centers where you can ask questions about the new coronavirus (COVID-19) in English.

The Coronavirus Hotlines (Call Centers) in English in Tokyo

  • 1) Call Center operated by Tokyo metropolitan government
  • Open: 9:00 - 21:00 / Everyday
  • TEL: 0570-550-571


2) Tokyo Coronavirus Support Center for Foreign Residents (TOCOS)

  • Open: 10:00 - 17:00 / weekdays

  • English, Chinese, Korean, Vietnamese, Nepali, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Cambodian and Burmese

  • TEL: 0120-296-004 (Toll free)
  • 3) The Japan National Tourism Organization
  • Open: 24 hours / Everyday
  • English, Chinese, Korean
  • Details
  • TEL: 050-3816-2787
  • 4) Bureau of Social Welfare and Public Health Tokyo
  • Open: 9:00 - 20:00 / Everyday
  • English, Chinese, Korean, Thai, Spanish
  • Details
  • TEL: 03‒5285‒8181


5) AMDA Medical Information Center

English, Spanish, Portugal, Korean, Chinese, Filipino, Thai, Vietnamese

Consultation in English 1
TEL: 03-6233-9266
Weekdays (10:00 to 17:00)
Saturdays, Sundays, and public holidays (10:00 to 15:00)

Consultation in English 2
TEL: 090-3359-8324
Weekdays (10:00 to 17:00)

Please visit AMDA's website for other languages and details