It is important to know where to seek assistance in the event of an emergency. Our list contains emergency telephone numbers for police, fire department, ambulance as well as other nationwide and local services in Tokyo that can provide assistance in English language for the international community. It also includes important telephone numbers for services such as medical information, mental health, emergency assistance, counseling for foreign residents, etc.
Weekdays 8:30-17:15
Consultation for foreign residents
24 hours a day
Emergency Telephone Consultation Center. Information Service (Can introduce hospitals, etc.)
9:00-23:00
"Tell Life Line is not just for those who may have suicidal thoughts and intentions. Whatever is troubling you, we are here to listen. No one needs to struggle alone. Reach out and call us, our Lifeline Support Workers are here for you."
Call for appointment (Weekdays 11:00-16:00)
TELL Counseling provides confidential and comprehensive mental health services for the increasingly diverse international community in Japan.
24 Hours a day
24-hour non-profit nationwide emergency assistance service for the international community.
Weekdays 9:30 - 12:00, 13:00-17:00
Consultation and a counseling service for foreign people living in Tokyo.
Medical Information Service
Languages: English/Chinese/Korean/Spanish/Thai
Everyday 9:00 - 20:00
Exclusive phone number for reporting gas leakages
03-6735-8899 (if your phone doesn't connect to the 0570 number)
24 Hours
03-3344-9100 (if your phone doesn't connect to the 0570 number)
Monday-Saturday: 9:00-19:00, Sunday& Holidays: 9:00-17:00
Please check the link above to find the contact info that is related to your inquiry.
03-5326-1100 Change of Address or Contract Type
03-5326-1101 Charges, Water Leaks and Repairs, and Other Inquiries
Monday-Saturday: 8:30-20:00
Emergency repairs (such as leaks) are supported 24 hours a day.
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