Tokyo ER Services

Poste date: Tuesday, October 11, 2022

The Tokyo ER Service is an initiative from the Tokyo Metropolitan Government in response to the increasing number of ambulances that were being turned away from hospitals due to insufficient capacity.

If you need to call an ambulance, call 119.

> Other Emergency Telephone Numbers in Japan

If you are not sure if you should call an ambulance or go to the hospital, check this page below.

> Tokyo EMS Guide: Should I go to the hospital or call an ambulance? 

Tokyo ER Hospitals

The service ensures that comprehensive emergency care is available 24 hours a day, 365 days a year at four major Tokyo hospitals.

Be sure to call ahead before visiting a Tokyo ER facility.

The English support line is available between 9:00 - 20:00 daily.

Foreign language support is available by phone in English, Chinese, Korean, Spanish, and Thai.

TEL: 03-5285-8181 (Daily 9:00-20:00)

Hiroo Hospital

Location: Shibuya ward
TEL: 03-3444-1181 (Japanese) Emergency Reception, Ext. 2406

Bokutoh Hospital

Location: Sumida ward
TEL: 03-3633-6151 (Japanese)

Tokyo Metropolitan Tama Medical Center

Location: West Tokyo
TEL: 042-323-5111 (Japanese)

Tokyo Metropolitan Children's Medical Center

Location: West Tokyo
TEL: 042-323-5111 (Japanese)


Patients are triaged by a nurse into one of three care levels based on how severe the case is:

- primary care for outpatient treatment,

- secondary care for cases that require hospitalization, and

- tertiary care for life-threatening situations and those requiring urgent treatment at an emergency and intensive care center.


Depending on the severity of other patients awaiting treatment, when visiting a Tokyo ER facility, you may not be seen in the order that you arrived. Because the primary focus of the emergency room is to serve medical emergencies, in the case of a non-emergency you may be referred to another medical institution or asked to come back during primary care hours.

Other Hospitals for ER in Tokyo

There are many more hospitals where they treat emergency patients.

Please check the website below and find where it mentions "ER: YES"

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Please also read Health Care in Japan for more details about Emergency Information, English Medical Support and the Overview of Healthcare in Japan.

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