Japan Post Office Tips: Finding your Way

Poste date: Tuesday, April 7, 2020

Have you ever needed to mail something or pick up a package while living in Japan? Like in most of the rest of the world, Japan has an efficient postal system with 24,000 post offices scattered all over the country to meet mailing needs. The Japanese Postal System also offers a number of financial services, some of which are exceedingly convenient to visitors from abroad.

Finding a Post Office (or postal box)

Finding a post office is easy. Just look for the below symbol to identify a post office. They are always displayed in visible locations on the exterior of any post office. They also mark postal boxes where letters with appropriate stamps can be dropped off.

If you ever need to find a post office and don’t see the above symbol anywhere, you can always ask a friendly passerby or a police officer. Just say: “Yûbinkyoku wa doko desu ka?” (Yûbinkyoku means a Post Office). They will certainly be able to point you in the right direction.

Services offered by the Post Office

The postal system offers numerous services that are useful to both Japanese and non-Japanese alike. 

Postal Services

Domestic Mailing – Like anywhere in the world, standard domestic mailing is the core function of the post office.
   Letters, packages, and parcels can be sent via several classes of mail, most notably standard or express to any
   address in the country.

International Mailing – Letters can be sent internationally.

o Rates for letters sent by airmail to other counties range from 90-230 yen for standard sized envelopes going
      anywhere in the world.

EMS Japan – Express Mail Service is an insured international parcel mailing service that allows delivery of
   packages and parcels to any location on earth. It uses computerized tracking to keep you updated on the status
   of your package through the shipping process.

o Rates for EMS are fairly reasonable and start at 900 yen for the smallest packages going to somewhere in
       Asia and up to nearly 70,000 yen for 30 kilograms going to South America or Africa.

Financial Services

● Savings Accounts – The Japan Post Bank offers standard savings accounts to any resident of Japan.
   Foreigners can open and use Postal Savings accounts as long as they can show a residency card.

ATM – One of the most useful services offered by the Japanese postal service are 24 hour ATMs at nearly every
   location that accept most international debit and credit cards. English language menus are offered on the ATMs
   so they are very accessible.

Temporary Luggage Storage Service

Japan Post offers "Temporary Luggage Storage Service". They can keep your shopping bags, clothes, musical instruments and luggage so that you don't have to look for a coin locker any more! This service is available in Tokyo, Kanagawa and Kyoto. Go to the link above to find more details.

A Delivery Notice (if you missed your parcel / registered mail)

If you miss a parcel or registered letter delivered by the Post Office, you fill find a Delivery Notice (see the image below). You can find the tracking number on the note.

Please call the number below to request a redelivery. You can choose the date and hours that you would like them to redeliver.

TEL: 0570 – 046 -111 (English)
Monday - Friday:   8:00 - 21:00
Saturday - Sunday: 9:00 - 21:00

If you can read Japanese, you can also request a redelivery via Internet.

Japanese Address Format

The Japanese Address System is not organized based on street name and number and houses, and buildings are not in any sort of numerically increasing order. In fact, it can seem quite random and makes finding a particular location quite challenging if you’re not familiar with the area or don’t have a map. 

Please refer to "Japanese Addresses: How to Read, Write, Say & Understand Them" for further information.

Japanese Post Office Location

If you live in the Hiroo or Roppongi areas, there are a number of post offices nearby.

Closest to Hiroo Station:

● The Minamiazabugo Post Office located at 5-16-10 Minamiazabu, Minato-ku

If you live close to Roppongi, you have a couple of more options:

● Roppongi Hills Post Office – 6-10-1 Roppongi, Minato-ku

● Tokyo Midtown Post Office –Tokyo Midtown 9-7-1 Akasaka, Minato-ku

● Nishi Azabu Post Office – 1-8-11 Nishiazabu, Minato-ku

Going to the Post Office

While it seems like going to a post office in Japan might be intimidating, the good news is that they are relatively accessible to the non-Japanese speaker. Almost all of the forms and instructions at the post office have English as well as Japanese versions and there should be English labels indicating the services provided at each counter.
Also, note that service at the post office is based on a ticket/number system where you take a ticket and then go to the counter when your number is displayed. Be sure you take the ticket for the correct counter where you need service (stamps, parcel pick-up, etc.).

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