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Customer Comments


Customer's satisfaction is our number one priority.
Please see what our customers say about PLAZA HOMES' service.

2018 Customer Comments

June. 22, 2018

Dear Chieko san,


Thank you so much for all your help and guidance during the search and the final purchase.
Look forward to seeing you in the coming months.


P. W.


June. 7, 2018

Dear Tokano san,

Thank you for your help!! Much appreciated.

Hope it is still ok to contact if I have further queries.
Once everything settle, I would like to invite you across for dinner if it is ok =)  

M. W.


May. 23, 2018

Dear Asai san,

I would like to thanked you for your great help in helping me and my children to rent the above apartment. We are very grateful for your high level of professionalism in helping us meet our date line and handling all the matters for my children to be able to move in soonest possible. 


Once again, Asai San thank you very much.  

G. C.


May. 17, 2018

Asai san,

Hello Asai-san.  Everything at Sumida Riverside Tower is perfect and I am sure we will enjoy living there very much. 


Thanks again for all your help in showing me different apartments.  



May. 17, 2018

Dear Tokano san,

Thank you again for all of your help with this search. You have been very patient and helpful in this process and we really appreciate it.




May. 15, 2018

Tomono san,

Wow!!!! You guys are magic workers!!! This is sooo exciting!  Thank you very much for getting this for us. It will be great to have that storage for our apartment. Yayy!! 


This whole experience of finding the apartment and  the furniture has been much enjoyable because both were so smooth. Thank you so much for doing such a wonderful job of taking such good care of us. 

You guys are the best!

L & J.


Apr. 23, 2018

Asai san,

Thank you so much for your patience earlier. It’s been fantastic engaging with you on this matter overall and I will recommend you in my company / HR too in future.



Mar. 23, 2018

Dear Mr. Tokano,

This is to acknowledge with thanks receipt of my reimbursement as transferred. I also thank you for the kind assistance in ensuring the speedy and easy handling of the entire process. I will contact Plaza Homes again for services when visiting Japan in the near future. My Embassy will also keep in touch with your Agency for Staff housing when a new Ambassador arrives.



Mar. 11, 2018


Thank you for everything over the years. If I ever move back to Japan, I will make sure to contact you to find a new home! I will continue to recommend friends to you as well.



Feb. 25, 2018


I would like to strongly recommend the service of Suzuki san. She has been of a tremendous help in my search for an apartment in Tokyo, Minato-Ku. Always available and responsive, she assisted and guided me in all the steps to buy my apartment, from searching, finding, negotiating, borrowing and even renovating. This experience has been made easy and clear thanks to her knowledge or dedication.

Again, thank you very much Suzuki san.



Feb. 22, 2018


The housing search was perhaps the most complicated aspect of our transition and both Mayumi and Tokano-san were exceptional in securing our desired property as well as negotiating favorable lease terms.

Best regards,



Feb. 2, 2018


You were our wonderful agent when we moved to Tokyo in March 2015. I've since had the pleasure of meeting Mikako-san and Takuya-san, who helped my friends. We are still living in the lovely house in Shimokitazawa and we absolutely love our neighbourhood.

Very kind regards,



Jan. 3, 2018

Dear Takuya,

Just a quick note to say Happy New Year - hope 2018 will be a great one! 

Also, thank you very much for all of your help last year - you really helped make moving over to Tokyo a very happy experience.
It's been over 4 months since we moved and we love it here and absolutely love this flat!

Thank you again,

L and D


2017 Customer Comments

Dec. 5, 2017

Makiko san,

We had our furniture delivered and the Akasaka apartment is now a home! We look forward to you and Makiko san visiting. Thank you so much for your assistance in obtaining a wonderful Tokyo residence.

Again, many thanks, and Happy Holidays,

T and K

Nov. 27, 2017

Toyoda san,

Thank YOU so much for EVERYTHING!! you have been exceptional and gracious and helpful and amazing all rolled up into one! You have made this transition back to Japan so much easier for my family. I honestly can’t thank you enough. Thank you for today and for the storage information as well!!

Best Regards,


Nov. 14, 2017

Dear Tokano san,

Thank you so much fo your help! We love our apartment, it's a really nice place we love to live.

Best Regards,


Aug. 29, 2017

Dear Asai san,

I hope you are doing well and I would like to thank you for your warm welcome last Friday and for all you have done during our housing search process. It was a great pleasure working with you.

Again thank you very much and have a good day.

Best Regards,


Aug. 28, 2017

Dear Mr. Tokano

My family and I arrived on Sunday and we are trying to settle into our new home and new city. Thank you again so much for helping me find this beautiful home so close to Nishimachi! Everyday, more and more, the apartment is growing in me and feeling like home :) If you are around the area and have some free time, please visit my home. Please feel free to call me any time. Thank you again for your wonderful support!

Best Regards,


Aug. 28, 2017

Dear Mayumi and Alex,

I wanted to write and thank you very much for all of your support and patience over the last few days. We appreciate the preparation and the work you both have done to make the home hunting process an enjoyable one. We very much appreciate your partnership and look forward to continuing to work together.

Again – many, many thanks.

M.A. & M.O.

Aug. 14, 2017

Dear Uchida san & Mikako san,

We have been interacting for past 3 months for residence for next 4-5 years. We are finally settled at the residence and very happy too. I am realizing that at time, we were demanding & choosy but you did everything to meet all possible demands. I would like thank you on behalf of we family for all efforts, help from both of you. Mikako san was with us until very late in the evening, when we finally shifted to the residence and made it sure that everything is in place. This is a commendable sincerity and customer focus. Many thanks for everything.

Thanks & Regards

S. M.

Aug. 9, 2017

Dear Mikako,

We cannot thank you enough for all of your help today. We were just saying how much we appreciate everything you and Takuya did for us. Have a very restful evening and many, many thanks.

All the Best,


Jun. 5, 2017

Dear Suzuki san

Plaza Homes looked after my property search in Japan with great patience and understanding. The purchase of the property itself was handled extremely professionally and smoothly, from offer to settlement. The communication was outstanding, especially given that I wasn't able to be in Japan at every stage of the process. Thank you for all your hard work!

Best wishes


May. 30, 2017

Dear Mayumi-san, Kayo-san and Tokano-san,

Thank you so much for such a great week last week. We really enjoyed learning a bit more about each of you, Tokyo, and Japan overall. My family had a great first impression, and are very much looking forward to living in Japan, and beginning a new cultural learning and experience. We cannot believe everything we were able to accomplish together - school visits, apartment search, city exploration, securing our first choice home, and selecting all our new furniture!

Thank you again for making our week such a nice and pleasant experience.

A. O.

May. 29, 2017

Hello Asai san,

I wanted to write a quick note, and say thank you again for all your help during my apartment search. I couldn't have done it without you! Your expert advice and quick response to all of my questions were greatly appreciated. I couldn't be more pleased with the end result! I love my new place.

Your advice, compassion and availability made the process go as smoothly for me as possible. And throughout, you constantly kept me informed of all developments. It was a real pleasure to do business with you. I wish you much success in all your future endeavors, and I feel confident that all your future clients will also be extremely favorably impressed with the caliber of your services. Thank you again for all your help.

As a thank you, let's go drink some beer! Let me know what time you have available.

J. G.

May. 12, 2017

Dear Tomono-san

We appreciate all your help, and I hope you can come visit after we are done unpacking.

May. 9, 2017

Dear Kaji,

Thank you for all the confirmation.
You have performed an excellent job throughout the sales.

Thank you so much.

Apr. 25, 2017

Tokano san,

Thanks once again...I'm very excited about finally moving into our new place! And thank you very much for the wine and バウムクーヘン...that's very kind of you.
We'll enjoy them at our new place!

Warm regards,


Apr. 17, 2017

Dear Hiruma-san,

Thank you for your email. I think you are an angel sent from heaven to make this kind offer!
We are extraordinarily appreciative. Thank you so much again.



Apr. 17, 2017

Dear Hiruma-san,

Thank you very much! It was a pleasure to work with you again.
I am sure we will enjoy our new home, and will contact you again next time we want to move again. I always try to introduce you to any friends that move as well!
Thank you,

Mar. 30, 2017

Hello Tokano-San,

We are very glad that you are helping us with the house. You helped us find a beautiful home the last time and look forward to working with you again.


Feb. 24, 2017

Dear Iida-san,

Thank you for your help.

I really appreciate all your kind assistance of vacating my apartment. I am not sure how I could have managed without your help.
Many thanks again, and best regards,



2016 Customer Comments

Dec. 22, 2016


We've had the most amazing experience in our property search and acquisition process. Our realtor Suzuki-san has been very attentive to all our needs and accommodating to our schedules. As result, we were able to find and successfully close on an acquisition of a beautiful apartment in Shinjuku with the most amazing views of the Nishi-Shinjuku skyline. Thank you very much for your help and your continued support beyond the transaction.

S. and V. L.

Nov. 14, 2016

Dear Tomono-san,

Our new office in Tokyo has been a big and important step for our company. Your contribution was crucial in achieving this in a very short time. We very much appreciated your support, and would like to extend a big Thak You to you for your engagement.

Sincerely yours,

Nov. 2, 2016

Dear Takuya san,

I wanted to thank you again for your help and support during the process of finding and renting an apartment. We moved in our new place on the weekend and it all went smoothly. After all the unpleasant experiences that were connected to that process before, we are very happy with the way you handled things and the outcome. So thanks so much once more.


Nov. 1, 2016

Dear Takuya san,

Thank you for all that you have done. Your excellent work brought me to an apartment that will make my life in Tokyo so much better. It has been a pleasure to work with you.

Warm regards,

Nov. 1, 2016


Today I could get the key and successfully enter the Property in Naka-Meguro.

For that I am very thankful to your company for everything that you have done through the process to make it happen as well as the excellent “post sales” service which was extremely helpful for me for a smooth set up.

Finally and in all fairness as the most important part of this message I can’t stress enough how satisfied and grateful I am with the role of your Yukina san. She proved her extreme professionalism and great disposition of time and resources during this lengthy process as well as fine knowledge of market conditions. Her patience, persistence and orientation to details made all this possible.

As a man with high responsibility in an international corporation I have some experience detecting talents with capacity to grow and develop a fine career through the years, this is no doubt her case so I am sure a fine company like Plaza Homes will have the interest in keeping her as invaluable asset; not just for now but more importantly for future developments in different roles.

I feel very welcomed in my new life in Japan and I am sure this new stage in Naka Meguro will be great part of that.
I remain at full disposal and send my best regards,


Nov. 1, 2016

Dear Yukina san,

Thanks very much for EVERYTHING! Not just today but through all this successful process.
It was pleasure also to meet Aya san and to know she is available for anything needed.
We will of course stay in touch!

Best regards,

Oct. 10, 2016

Dear Kaji

Thank you for all the support. You are great !
I am glad I was able to meet an agent like you to get this done.

J, E and A

Oct. 3, 2016

Dear Chieko,

Everything is clearly settled, thank you!
It has been a joy to cooperate with you and Sara! Thanks again!

Best regards,
J. H.

Oct. 3, 2016

Dear Iida-san

Thank you so much for your message. Moving in is hard work… but we are convinced that we picked the perfect apartment.
The appliances are also perfect and the delivery was timely and friendly. We could not have been happier. Thank you so much for your advice and for your time. I would recommend your services to my friends and colleagues.


Oct. 3, 2016

Dear Yukina,

Thank you for your help to us about moving out and disposing our bed. And I am glad to know everything went well.
I was really lucky to have your help when I was in Japan.
It's my pleasure to stay in touch with you.


Sep. 7, 2016

Hi Mr.tokano,

Thank you so much for the nice gift and easy handover with the keys. I have now moved in now it really feels like my dream is coming true!

Thank you

Jun. 30, 2016

Dear Hiruma-san, Kawaoka-san,
Thank you for all your patience and support yesterday.
We enjoyed a hot bath after a long day.

We are all very well and love our apartment and Tokyo and Japan.
Thank you and hope to see you again very soon.

Best regards,

May. 9, 2016

Dear Tokano-san,

We are enjoying the new house very much! The girls are very happy and so are their parents! Thank you for all of your good help and also, for the lovely bottle of wine. I never had the chance to thank you in person. It was very thoughtful of you.

Take care,

Apr. 19, 2016

Mr. Tokano,

We are very grateful for your support. 
We wish you all the best and will recommend you as a very friendly and professional real estate agent.


Apr. 11, 2016

Mikako san,

Many thanks for your great help in finding a nice apartment.
It was a wonderful weekend especially thanks to my beautiful new home.


Feb. 10, 2016

Dear Makiko,

Everything is going fine here, the apartment is great and very convenient!
Thank you for your help!

Kind Regards,

Jan. 15, 2016

Hi Mikako,

Thank you so much for all of your help! It was very much appreciated! Very happy that we got there in the end and that everything worked out!

You've been great!

Best regards,

Jan. 5, 2016

Hi Mikako,

Thank you so much for all of your help!
It was very much appreciated! Very happy that we got there in the end and that everything worked out!

You've been great!

Best regards,


2015 Customer Comments

Dec. 28, 2015

Dear Matsuzawa-san,

I am really glad to have met you this year and wish to continue or relationship long after we make a deal with this house and other business.


Dec. 5, 2015

Hi Hiruma-san,

Thank you very much for the help on our apartment. We have finished moving in this weekend.
I have a friend, Kala, who is also looking for an apartment in Yoyogi Park area for two people. Would it be possible for you to show him some apartments as well?


Nov. 30, 2015


I really appreciate all your assistance finding our new home in Japan and taking us to schools. You have gone and beyond our expectation.



Nov. 13, 2015


Thanks for all your help so far and for going the extra mile with everything.

The service has really made our lives and our adjustment so much easier.

We will definitely recommend plaza homes wherever we can.



Oct. 23, 2015


Just wanted to say thank you for everything you did for me and my family during our recent move to Tokyo.

You went above and beyond what we would have expected from shopping to exploring Tokyo and we are greatful.
You made our transition an easy one.

Thank you!!
N. C.

Oct. 6, 2015

Dear Tokano san,

Thank you very much for finding a nice our apartment.
We all are liking and so happy this apartment that are very sunny and practical layout plan it was worth to wait for a month definitely.
Again, I truly appreciate all of your help.

S. A.

Aug. 31, 2015


That is very kind of you, even though I know you have already done alot of work for me on this.
If/when I move again, I will certainly let you know.

Thank you,

Aug. 27, 2015

Konichiwa Hiruma-san,

We are settling in very well into our home and everything is genki on air conditioner etc. It has become much more comfortable now.

My wife is very happy with our home and we're really enjoying our new life in Tokyo.

Best wishes & Arigato,
P & M

Aug. 25, 2015

Tomoyo-san has been absolutely wonderful in helping us with our move. I first met her on a trip out to Japan specifically to look for housing. My wife and I don't have any children, but we were bringing our dog with us. Our dog is a little larger than normal for Tokyo, and that limited the availability of potential apartments. That said, Tomoyo-san didn't seem deterred at all. She showed me a number of properties that allowed larger pets that were all within my budget and the area I wanted to live in.

Once I selected an apartment to put in an application on, Tomoyo-san handled everything. She was able to not only negotiate the rent down to a more acceptable value, but was also able to negotiate in a number of appliances and smaller things that we never even would have thought to ask for. Once the lease was ready, she was able to work well between the landlord, my company, and me to be able to handle all of the necessary paperwork involved.

When we arrived in Tokyo, we stayed for the first few days in a hotel since we had no furniture. Tomoyo-san picked us up that morning and took us to the apartment to help us with the walkthrough and introduce us to the front desk staff. She also brought us a small care package with all of the essentials for moving in. She didn't stop there though. She was kind enough to drive us to the furniture store and help translate as we managed to buy the essential furniture for moving in.

In the end, I highly recommend Tomoyo-san. She was absolutely amazing and went above and beyond to help us feel comfortable.

Best regards,

Jun. 22, 2015

Dear Chieko-san,

Chieko San has helped me a lot on getting all the information and documents I want about the building. You are such a helpful and efficient agent lady!!!


Mar. 2, 2015

Dear Mr. Tokano,

Thank you for helping us find our new home in Tokyo. We really love the apartment and the neighborhood.

And thank you for the bottle of wine. It was delicious!

With kind regards,
M. D.

Feb. 24, 2015

Dear Hiruma-san,

The children love their new rooms and we are getting used to the commute. Thanks for you help with the utilities payments, I think all is well with the transfer of the address.

I really appreciate all you have done for us.


Jan. 27, 2015

Thank you Kajikawa San , you have been very helpful and efficient in successfully getting a very nice apartment for me.

I would definitely recommend my colleagues and friends to use your services.

Best regards,

Jan. 17, 2015

Dear Takai-san,

First of all I would like to thank you very much for all the time that you have dedicated to us.

You are by far the best estate agent that we have been in contact with here in Japan, not only because you are extremely polite, kind and gentle, but also because you have understood exactly the kind of property we were looking for.

Having said that, I would like once again to thank you very much indeed for all the attention you have given us as well for the time you have spent with us.

I wish you all the best, and from my side I can promise you that yourself and PLAZA HOMES will always be our company's first choice in Tokyo!


Jan. 13, 2015

Dear Mikako-san,

I would like to thank you for the amazing services that you provided for me in Tokyo. I came here on my own, without much knowledge of the Japanese language to start a new job in a new country.

A few real agents referred by my company (that is not used to dealing with foreigners) did not have the English skills or did not understand my housing requirements. When I found you through the online services, you quickly replied to my phone calls and sent me the listings that exactly match my requirements. You worked patiently with me throughout the whole process, even though I did not have some of the basic things required in the very beginning (bank account, phone number, etc). You helped with all my questions and resolved all the problems that came up.

After the lease was signed, you took me shopping for new furniture and helped me move from my hotel to the new apartment. During the first few weeks of living at a new place, I already had several questions, sometimes not even related to the rented apartment and you helped me right away!

This is beyond any service I ever received from a real estate agent. I feel that I have your support and can ask you any question and know that you will support me.
I recommended your name to my company HR for their future foreign hires in Tokyo. Thank you for providing such a great and personal service, I will always be grateful.


Jan. 9, 2015

Dear Okubo san,

Thank you for the time and the effort that you put in on our behalf. We were coming to Japan for a short time of only 5 months, we were a family of nine people, and in our minds you pulled off a miracle. Many other housing companies would not work with us, and told us up front they would not be able to help us. However, your attitude was different. You went right to work for us, and it took only a couple of weeks, and you found our place. Not only that, but you were also able to make time to meet the technicians when they came to install the internet for us, and you arranged to have furniture already in the house for us when we arrived.

We flew in late at night, and by the time we got to the apartment, it was around 2:30 in the morning. What a refreshing surprise for myself, my wife, and seven children when we opened the door and found a warm apartment with furniture and beds already set up. In the kitchen we found milk, bread, eggs, and cereal. My children were excited about the apartment and kept saying over and over again that it was like Christmas.

Thank you so much. You are an angel. I have already started to refer people to you.

Take care,



2014 Customer Comments

Dec. 31, 2014

Dear Kiyo Takai-san,

We would like to wish you and your familiy all the best for the upcoming year and we hope, you can enjoy a nice new year's eve amongst your families.
Thank you once again for all your effort and organization in order to make us feel at home, when we got to Japan.

A. & L.

Nov. 19, 2014

Hi Tomono-san,

Thank you so much for your help with the apartment hunt.
I am really pleased with my new place and I'll be sure to recommend your services to my friends in the future.

Thank you,


Oct. 28, 2014

Dear Tomono-san,

Thank you very much for your various supports from the beginning of the summer to this fall. I am really grateful for your dealing with any matters brightly and in a calm manner.


Oct. 1, 2014

Dear Plaza Homes,

Thank you very much for finding a nice home at a nice location in Tokyo. My family is settled comfortably now.

We really appreciated your service providing us with various housing information, driving us around each desirable property, and helping us decide the most desirable one. You have really updated full range of housing information in foreigner friendly area in Tokyo and also have perfect set of living information.

We would like to introduce you to our company colleagues when they need next time.

Thank you again.

Sep. 9, 2014

Dear Plaza Homes,

I just wanted to say thank you for helping me not only for finding the perfect apartment but also for providing various living and area information of Tokyo.

Because this is my first expat assignment in Japan, your service was so helpful and made everything easy for me to start new life in Tokyo. I will contact you anytime when I need your help again from now on.

Thank you.

Aug. 29, 2014

Dear Tokano San,

We wanted to send a short email to say thank you very much for all your help and support in finding and negotiating our house in Tokyo, helping with CASA and very kindly helping us to settle in. Your excellent negotiation skills, knowledge, experience and your diligence were all of great help to us. We really appreciate everything.

G. S. & R. S

Jan. 25, 2014

Dear Tomono-san,

Thank you very much again for your kind support and strong negotiation to meet our budget target and requirements. This is very much appreciated.
Thank you and with kind regards.



2013 Customer Comments

Aug. 31, 2013

Hi Mike,

We are settling in to our apartment well and really like it. The location is great and the apartment itself is very comfortable - I think we will be very happy there while we're living in Tokyo.

Thanks again for all your help - we hope everything is going well for you.

All the best,

Aug. 21, 2013

Hi Mike,

We are settling in to our apartment well and really like it. The location is great and the apartment itself is very comfortable - I think we will be very happy there while we're living in Tokyo.

Thanks again for all your help - we hope everything is going well for you.

All the best,

Jul. 31, 2013

Dear Okubo-san,

Thank you for your help in finding us the perfect apartment in Tokyo for our family. You made what could have been a stressful process very easy. We appreciate the choices we had, the opportunity to view apartments multiple times and finally your assistance in the negotiations and eventual selection.

Prior to our arrival you exceeded our expectations and made sure all of the details were taken care of. After a long journey with two very tired children it was nice to be able to get right into our apartment, have the furniture there, and food in the refrigerator and other basic living necessities already in the apartment.

If that were not already enough you went above and beyond by finding us an excellent baby sitter, helped coordinate the TV/internet set up, and replaced the curtains in one of the rooms.

On behalf of my family, thank you again. I would strongly recommend you to anyone moving to the area.


Jun. 6, 2013


Just wanted to let you all know that the move has been accomplished successfully!!! Many thanks to you, as you played a big role in making it happen.
The new apartment is great and will save my company a good amount of money…

Thanks again.

Feb. 20, 2013

Mr Tony,

Thank you so much, what great service you provide. I will make sure to inform my work mates how spectacular your customer service is and how well you handled this situation.

Best Regards,
B.T. N


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