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Customer Comments


Customer's satisfaction is our number one priority.
Please see what our customers say about PLAZA HOMES' service.

2016 Customer Comments

Oct. 10, 2016

Dear Kaji

Thank you for all the support. You are great !
I am glad I was able to meet an agent like you to get this done.

J, E and A

Oct. 3, 2016

Dear Iida-san

Thank you so much for your message. Moving in is hard work… but we are convinced that we picked the perfect apartment.
The appliances are also perfect and the delivery was timely and friendly. We could not have been happier. Thank you so much for your advice and for your time. I would recommend your services to my friends and colleagues.


Oct. 3, 2016

Dear Yukina,

Thank you for your help to us about moving out and disposing our bed. And I am glad to know everything went well.
I was really lucky to have your help when I was in Japan.
It's my pleasure to stay in touch with you.


Oct. 3, 2016

Dear Chieko,

Everything is clearly settled, thank you!
It has been a joy to cooperate with you and Sara! Thanks again!

Best regards,
J. H.

Sep. 7, 2016

Hi Mr.tokano,

Thank you so much for the nice gift and easy handover with the keys. I have now moved in now it really feels like my dream is coming true!

Thank you

Jun. 30, 2016

Dear Hiruma-san, Kawaoka-san,
Thank you for all your patience and support yesterday.
We enjoyed a hot bath after a long day.

We are all very well and love our apartment and Tokyo and Japan.
Thank you and hope to see you again very soon.

Best regards,

May. 9, 2016

Dear Tokano-san,

We are enjoying the new house very much! The girls are very happy and so are their parents! Thank you for all of your good help and also, for the lovely bottle of wine. I never had the chance to thank you in person. It was very thoughtful of you.

Take care,

Apr. 19, 2016

Mr. Tokano,

We are very grateful for your support. 
We wish you all the best and will recommend you as a very friendly and professional real estate agent.


Apr. 11, 2016

Mikako san,

Many thanks for your great help in finding a nice apartment.
It was a wonderful weekend especially thanks to my beautiful new home.


Feb. 10, 2016

Dear Makiko,

Everything is going fine here, the apartment is great and very convenient!
Thank you for your help!

Kind Regards,

Jan. 15, 2016

Hi Mikako,

Thank you so much for all of your help! It was very much appreciated! Very happy that we got there in the end and that everything worked out!

You've been great!

Best regards,

Jan. 5, 2016

Hi Mikako,

Thank you so much for all of your help!
It was very much appreciated! Very happy that we got there in the end and that everything worked out!

You've been great!

Best regards,


2015 Customer Comments

Dec. 28, 2015

Dear Matsuzawa-san,

I am really glad to have met you this year and wish to continue or relationship long after we make a deal with this house and other business.


Dec. 5, 2015

Hi Hiruma-san,

Thank you very much for the help on our apartment. We have finished moving in this weekend.
I have a friend, Kala, who is also looking for an apartment in Yoyogi Park area for two people. Would it be possible for you to show him some apartments as well?


Nov. 30, 2015


I really appreciate all your assistance finding our new home in Japan and taking us to schools. You have gone and beyond our expectation.



Nov. 13, 2015


Thanks for all your help so far and for going the extra mile with everything.

The service has really made our lives and our adjustment so much easier.

We will definitely recommend plaza homes wherever we can.



Oct. 23, 2015


Just wanted to say thank you for everything you did for me and my family during our recent move to Tokyo.

You went above and beyond what we would have expected from shopping to exploring Tokyo and we are greatful.
You made our transition an easy one.

Thank you!!
N. C.

Oct. 6, 2015

Dear Tokano san,

Thank you very much for finding a nice our apartment.
We all are liking and so happy this apartment that are very sunny and practical layout plan it was worth to wait for a month definitely.
Again, I truly appreciate all of your help.

S. A.

Aug. 31, 2015


That is very kind of you, even though I know you have already done alot of work for me on this.
If/when I move again, I will certainly let you know.

Thank you,

Aug. 27, 2015

Konichiwa Hiruma-san,

We are settling in very well into our home and everything is genki on air conditioner etc. It has become much more comfortable now.

My wife is very happy with our home and we're really enjoying our new life in Tokyo.

Best wishes & Arigato,
P & M

Aug. 25, 2015

Tomoyo-san has been absolutely wonderful in helping us with our move. I first met her on a trip out to Japan specifically to look for housing. My wife and I don't have any children, but we were bringing our dog with us. Our dog is a little larger than normal for Tokyo, and that limited the availability of potential apartments. That said, Tomoyo-san didn't seem deterred at all. She showed me a number of properties that allowed larger pets that were all within my budget and the area I wanted to live in.

Once I selected an apartment to put in an application on, Tomoyo-san handled everything. She was able to not only negotiate the rent down to a more acceptable value, but was also able to negotiate in a number of appliances and smaller things that we never even would have thought to ask for. Once the lease was ready, she was able to work well between the landlord, my company, and me to be able to handle all of the necessary paperwork involved.

When we arrived in Tokyo, we stayed for the first few days in a hotel since we had no furniture. Tomoyo-san picked us up that morning and took us to the apartment to help us with the walkthrough and introduce us to the front desk staff. She also brought us a small care package with all of the essentials for moving in. She didn't stop there though. She was kind enough to drive us to the furniture store and help translate as we managed to buy the essential furniture for moving in.

In the end, I highly recommend Tomoyo-san. She was absolutely amazing and went above and beyond to help us feel comfortable.

Best regards,

Jun. 22, 2015

Dear Chieko-san,

Chieko San has helped me a lot on getting all the information and documents I want about the building. You are such a helpful and efficient agent lady!!!


Mar. 2, 2015

Dear Mr. Tokano,

Thank you for helping us find our new home in Tokyo. We really love the apartment and the neighborhood.

And thank you for the bottle of wine. It was delicious!

With kind regards,
M. D.

Feb. 24, 2015

Dear Hiruma-san,

The children love their new rooms and we are getting used to the commute. Thanks for you help with the utilities payments, I think all is well with the transfer of the address.

I really appreciate all you have done for us.


Jan. 27, 2015

Thank you Kajikawa San , you have been very helpful and efficient in successfully getting a very nice apartment for me.

I would definitely recommend my colleagues and friends to use your services.

Best regards,

Jan. 17, 2015

Dear Takai-san,

First of all I would like to thank you very much for all the time that you have dedicated to us.

You are by far the best estate agent that we have been in contact with here in Japan, not only because you are extremely polite, kind and gentle, but also because you have understood exactly the kind of property we were looking for.

Having said that, I would like once again to thank you very much indeed for all the attention you have given us as well for the time you have spent with us.

I wish you all the best, and from my side I can promise you that yourself and PLAZA HOMES will always be our company's first choice in Tokyo!


Jan. 13, 2015

Dear Mikako-san,

I would like to thank you for the amazing services that you provided for me in Tokyo. I came here on my own, without much knowledge of the Japanese language to start a new job in a new country.

A few real agents referred by my company (that is not used to dealing with foreigners) did not have the English skills or did not understand my housing requirements. When I found you through the online services, you quickly replied to my phone calls and sent me the listings that exactly match my requirements. You worked patiently with me throughout the whole process, even though I did not have some of the basic things required in the very beginning (bank account, phone number, etc). You helped with all my questions and resolved all the problems that came up.

After the lease was signed, you took me shopping for new furniture and helped me move from my hotel to the new apartment. During the first few weeks of living at a new place, I already had several questions, sometimes not even related to the rented apartment and you helped me right away!

This is beyond any service I ever received from a real estate agent. I feel that I have your support and can ask you any question and know that you will support me.
I recommended your name to my company HR for their future foreign hires in Tokyo. Thank you for providing such a great and personal service, I will always be grateful.


Jan. 9, 2015

Dear Okubo san,

Thank you for the time and the effort that you put in on our behalf. We were coming to Japan for a short time of only 5 months, we were a family of nine people, and in our minds you pulled off a miracle. Many other housing companies would not work with us, and told us up front they would not be able to help us. However, your attitude was different. You went right to work for us, and it took only a couple of weeks, and you found our place. Not only that, but you were also able to make time to meet the technicians when they came to install the internet for us, and you arranged to have furniture already in the house for us when we arrived.

We flew in late at night, and by the time we got to the apartment, it was around 2:30 in the morning. What a refreshing surprise for myself, my wife, and seven children when we opened the door and found a warm apartment with furniture and beds already set up. In the kitchen we found milk, bread, eggs, and cereal. My children were excited about the apartment and kept saying over and over again that it was like Christmas.

Thank you so much. You are an angel. I have already started to refer people to you.

Take care,



2014 Customer Comments

Dec. 31, 2014

Dear Kiyo Takai-san,

We would like to wish you and your familiy all the best for the upcoming year and we hope, you can enjoy a nice new year's eve amongst your families.
Thank you once again for all your effort and organization in order to make us feel at home, when we got to Japan.

A. & L.

Nov. 19, 2014

Hi Tomono-san,

Thank you so much for your help with the apartment hunt.
I am really pleased with my new place and I'll be sure to recommend your services to my friends in the future.

Thank you,


Oct. 28, 2014

Dear Tomono-san,

Thank you very much for your various supports from the beginning of the summer to this fall. I am really grateful for your dealing with any matters brightly and in a calm manner.


Oct. 1, 2014

Dear Plaza Homes,

Thank you very much for finding a nice home at a nice location in Tokyo. My family is settled comfortably now.

We really appreciated your service providing us with various housing information, driving us around each desirable property, and helping us decide the most desirable one. You have really updated full range of housing information in foreigner friendly area in Tokyo and also have perfect set of living information.

We would like to introduce you to our company colleagues when they need next time.

Thank you again.

Sep. 9, 2014

Dear Plaza Homes,

I just wanted to say thank you for helping me not only for finding the perfect apartment but also for providing various living and area information of Tokyo.

Because this is my first expat assignment in Japan, your service was so helpful and made everything easy for me to start new life in Tokyo. I will contact you anytime when I need your help again from now on.

Thank you.

Aug. 29, 2014

Dear Tokano San,

We wanted to send a short email to say thank you very much for all your help and support in finding and negotiating our house in Tokyo, helping with CASA and very kindly helping us to settle in. Your excellent negotiation skills, knowledge, experience and your diligence were all of great help to us. We really appreciate everything.

G. S. & R. S

Jan. 25, 2014

Dear Tomono-san,

Thank you very much again for your kind support and strong negotiation to meet our budget target and requirements. This is very much appreciated.
Thank you and with kind regards.



2013 Customer Comments

Aug. 31, 2013

Hi Mike,

We are settling in to our apartment well and really like it. The location is great and the apartment itself is very comfortable - I think we will be very happy there while we're living in Tokyo.

Thanks again for all your help - we hope everything is going well for you.

All the best,

Aug. 21, 2013

Hi Mike,

We are settling in to our apartment well and really like it. The location is great and the apartment itself is very comfortable - I think we will be very happy there while we're living in Tokyo.

Thanks again for all your help - we hope everything is going well for you.

All the best,

Jul. 31, 2013

Dear Okubo-san,

Thank you for your help in finding us the perfect apartment in Tokyo for our family. You made what could have been a stressful process very easy. We appreciate the choices we had, the opportunity to view apartments multiple times and finally your assistance in the negotiations and eventual selection.

Prior to our arrival you exceeded our expectations and made sure all of the details were taken care of. After a long journey with two very tired children it was nice to be able to get right into our apartment, have the furniture there, and food in the refrigerator and other basic living necessities already in the apartment.

If that were not already enough you went above and beyond by finding us an excellent baby sitter, helped coordinate the TV/internet set up, and replaced the curtains in one of the rooms.

On behalf of my family, thank you again. I would strongly recommend you to anyone moving to the area.


Jun. 6, 2013


Just wanted to let you all know that the move has been accomplished successfully!!! Many thanks to you, as you played a big role in making it happen.
The new apartment is great and will save my company a good amount of money…

Thanks again.

Feb. 20, 2013

Mr Tony,

Thank you so much, what great service you provide. I will make sure to inform my work mates how spectacular your customer service is and how well you handled this situation.

Best Regards,
B.T. N


2012 Customer Comments

Sep. 21, 2012

Dear Okubo-san,

It was a pleasure conducting the apartment search with you.

Even before I moved to Japan, you strived to understand my requirements and started sending me carefully selected apartments. As time went by, you were able to fine tune the search based on further requirements. You were very prompt and patient with questions and always responded with the right and to the point information.

Once I reached Tokyo, I was even more amazed by the excellent service you provided. You came very well prepared for our apartment search trips with printouts on each apartment and relevant area information. You never tried to force me into a particular apartment, and always seemed to provide unbiased but well thought advice. You did your best to resolve the concerns I had and even took me to the same apartment for repeated viewings.

Not only did you help me find a great apartment but also were very helpful with other items such as residence card, bank account, furniture and household goods shopping. You even worked on weekends to deliver fantastic service.


Sep. 7, 2012

Dear Tokano-San

I hope everything is fine for you. I wish to thank you for all the bottle of wine and your gracious words. Rest assured that I will refer to your company whenever I may have the opportunity to do so.
Thank you for your cooperation.

With my kindest regards.

Sep. 3, 2012

Welcome to Japan! As I mentioned we had an absolutely fantastic agent from Plaza Homes, Tomono-san (on CC), who helped us to find a house in Nakameguro. Not only did she find us the perfect home but she also helped us a lot with everything surrounding our move and you should definitely contact her to see if she has time to take you on as well.

Best regards,

Aug. 21, 2012

Dear Tokano-san,

I was really happy of the collaboration I had with you.
Please allow me to put your company among our list of preferred real estates agencies, that we provide to French people coming to live in Tokyo.

Best regards

Jun. 25, 2012

Dear Tomoyo-san,

You have been great I couldn't have wished for a better service, you are the best in every way, I hope if I ever come to Tokyo again to deal with you..super, super service..

Best wishes


May. 28, 2012

Dear Okubo-san,

We really wanted to thank you for all of your support and effort. We really like the apt especially our daughter. The moving went well on Sat now we just need to finish unpacking our boxes. Hopefully it will not take too long to complete.

If we have anyone we know that is planning on moving we will definitely recommend you to them. Thank you again!

Kind regards,
D, K and J

Apr. 13, 2012

Dear Tomono-san

Many thanks for your great help in finding a nice apartment.
I am settling in and have been very comfortable since I moved. The location is absolutely perfect.



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